Mostly I think it's been a project management disaster. Our VAR doesn't know much about what's going on, I don't think.
We've been migrating all of our stuff fairly successfully over to NetApp, but since backup methods are changing (BCVs to Snapshots), our lower level environments are moving to FlexClones, it's difficult and nobody seems to have any clue *how* to do it.
Nobody knows what the difference is between fractional reserve and space reservation and why you can't put multiple things in a single volume that you want to revert a snapshot on.
We moved our VMWare environment to NetApp/NFS and every time we had issues with network communication our VMs were getting corrupted because multiple hosts tried to bring up the volumes. NetApp says to fix it with some NFS locking, but VMWare says that's not supported (something along those lines), so we moved it back to EMC SAN.
Finally, there's SnapManager for Oracle... Nobody seems to know anything about this. Yet, every single oracle installation we have is on AIX and will eventually be using Veritas Storage foundation for Oracle RAC; apparently not supported by NetApp's SnapDrive (the underlying technology behind SMO). So we're kind of screwed there and if there's no solution for this -- I have no idea what we'll do. Not to mention the awesomeness that is the limitation of 128 luns per igroup and 500 volumes per filer(?) and some small number of total LUNs.
I'm just a peon so I probably don't see the whole picture. But I have near zero confidence in the product, nor the way it's been handled.