I worked retail at an authorized Apple retailer. One day a woman came in with a cheap iPod Shuffle ish looking MP3 player that she had bought at Walmart, that wasn’t working. I told her that since it wasn’t an Apple product and we didn’t sell it, I wasn’t sure how to troubleshoot it, but I gave some suggestions that didn’t fix it. So she said she wanted to return it. I said okay, she’d need to return it to Walmart. She asked why she couldn’t return it here. I reminded her that not only didn’t she buy it here, but we didn’t sell that item, so there was no way to know how much she paid for it, let alone enter it into our system, or do anything with it, other than throw it in the trash. She said that this was bad customer service. I repeated that she didn’t buy it from us, and that she was literally trying to get me to buy her broken MP3 player. She repeated that this was bad customer service, and walked off.
I just stood there, dumbfounded for a moment. In hindsight, a pithy response would have been to inform her that it wasn’t bad customer service, as she was never a customer. But again, I was too dumbfounded.
I’ve often fantasized about being a witness to someone unfairly torturing a retail employee, so I could lay into that person on the employee’s behalf.
I just stood there, dumbfounded for a moment. In hindsight, a pithy response would have been to inform her that it wasn’t bad customer service, as she was never a customer. But again, I was too dumbfounded.
I’ve often fantasized about being a witness to someone unfairly torturing a retail employee, so I could lay into that person on the employee’s behalf.

