Google unifies messenger teams, plans “more coherent vision”

DarthSlack

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Aligning all of the messaging apps under the G Suite division does seem to line up with a rumor that claimed the G Suite team was planning a "new unified communications app" that would bring in functions from Gmail, Drive, Google Chat, and Google Meet, all with the purpose of fighting enterprise communication apps like Microsoft Teams and Slack.

Considering all the flailing they've done in this space, even if they do create another unified communications app, will anyone trust them enough to use it?
 
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Aligning all of the messaging apps under the G Suite division does seem to line up with a rumor that claimed the G Suite team was planning a "new unified communications app" that would bring in functions from Gmail, Drive, Google Chat, and Google Meet, all with the purpose of fighting enterprise communication apps like Microsoft Teams and Slack.

Considering all the flailing they've done in this space, even if they do create another unified communications app, will anyone trust them enough to use it?

Next year's story: Google unveils a new initiative to unify their 7 existing messaging apps.
 
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208 (209 / -1)

OrangeCream

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How is Google Voice a "messaging app". it's completely different. It's a voicemail service.

It also provides SMS text messaging and forwarding to email, so on the back end it might be redundantly similar to Android SMS as well.

I hope this means the headline next year will be: One person is now in charge of Google's five messaging apps
 
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48 (49 / -1)

caeldan

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Honestly at this point, they need to kill off a bunch of the messaging services and just bring it down to one that does voice, one that does sms, and one that does everything over data. And make the announcement at once so there's no confusion about going forward.

That's all that's needed.

And then the tough part, not expand beyond that again.
 
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60 (67 / -7)
Aligning all of the messaging apps under the G Suite division does seem to line up with a rumor that claimed the G Suite team was planning a "new unified communications app" that would bring in functions from Gmail, Drive, Google Chat, and Google Meet, all with the purpose of fighting enterprise communication apps like Microsoft Teams and Slack.

Considering all the flailing they've done in this space, even if they do create another unified communications app, will anyone trust them enough to use it?

Part of the reason it has been such a disaster is that every new app has a new name. There are like 10 different messaging apps that they pushed for 5 minutes each. If they are going to kill one app and replace it with another that does the same thing they could easily keep the name and just push a software update to everyone.
 
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thelee

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The big move to happen under Fox's watch was the launch of Google Allo, which didn't unify anything and just added yet another messenger to Google's lineup. Allo was shut down after a year and a half, and today, Fox isn't in charge of messaging anymore.

as someone who foolishly went in on allo and got burned by its abrupt end, the latter bolded part makes complete sense to me.
 
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44 (45 / -1)

trimeta

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Aligning all of the messaging apps under the G Suite division does seem to line up with a rumor that claimed the G Suite team was planning a "new unified communications app" that would bring in functions from Gmail, Drive, Google Chat, and Google Meet, all with the purpose of fighting enterprise communication apps like Microsoft Teams and Slack.

Considering all the flailing they've done in this space, even if they do create another unified communications app, will anyone trust them enough to use it?

Part of the reason it has been such a disaster is that every new app has a new name. There are like 10 different messaging apps that they pushed for 5 minutes each. If they are going to kill one app and replace it with another that does the same thing they could easily keep the name and just push a software update to everyone.
Not just "keep the name," keep the userbase. If Hangouts had problems, the solution was to fix those problems but let people use the same contact lists and chat histories they already had. You can't reboot your chat ecosystem every two years and expect people to move over en masse every time.
 
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181 (181 / 0)
I think its both hilarious and sorta sad that 1) this needs to be announced, and 2) its taken them this freaking long.

I mean, I work at a LARGE company so I get the inter-org politics, but at a certain point, it becomes detrimental. When you have, esssentially, six competing products all made by the same company, thats just embarrassing...
 
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52 (54 / -2)

DarthSlack

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Aligning all of the messaging apps under the G Suite division does seem to line up with a rumor that claimed the G Suite team was planning a "new unified communications app" that would bring in functions from Gmail, Drive, Google Chat, and Google Meet, all with the purpose of fighting enterprise communication apps like Microsoft Teams and Slack.

Considering all the flailing they've done in this space, even if they do create another unified communications app, will anyone trust them enough to use it?

Part of the reason it has been such a disaster is that every new app has a new name. There are like 10 different messaging apps that they pushed for 5 minutes each. If they are going to kill one app and replace it with another that does the same thing they could easily keep the name and just push a software update to everyone.
Not just "keep the name," keep the userbase. If Hangouts had problems, the solution was to fix those problems but let people use the same contact lists and chat histories they already had. You can't reboot your chat ecosystem every two years and expect people to move over en masse every time.

Exactly. Moving everyone is a GIGANTIC pain. Messages get lost, people get lost, it sucks on absolutely every level. And if another example is needed, just look at how Microsoft did in the smartphone space by following the same "dump the userbase" approach that Google took in messaging.
 
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grahamwilliams

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I just one to have one app with a unified login that does SMS, MMS, text chat, video chat, voice chat, group chats, has clients for phone/tablet/PC (web is okay), a single history across all my devices, end-to-end encryption, and that all my friends are on.

Is that too much to ask?

Huh, a Get A Mac ad in 2020. Who would have thought?
 
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55 (62 / -7)

jock2nerd

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I just one to have one app with a unified login that does SMS, MMS, text chat, video chat, voice chat, group chats, has clients for phone/tablet/PC (web is okay), a single history across all my devices, end-to-end encryption, and that all my friends are on.

Is that too much to ask?


Not too much to ask, and it used to be Hangouts, until Google lost their minds.

Except for the end-to-end encryption, which is still a niche market IMHO. But it should be encrypted.

BTW No one start a flame war on end-to-end encryption, please. The vast majority of people just need good encryption.
 
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jhodge

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I've been trying to come up with something useful and non-snarky to say about this, but it's too hard for a Friday.

I'm going to go with this: just make a choice. Create one app with one name and make it a required default on anything Android going forward. Discontinue everything else.

That's pretty much all I can come up with. Inflict the pain of change on your user base once and get it over with.
 
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25 (26 / -1)
I just one to have one app with a unified login that does SMS, MMS, text chat, video chat, voice chat, group chats, has clients for phone/tablet/PC (web is okay), a single history across all my devices, end-to-end encryption, and that all my friends are on.

Is that too much to ask?

Huh, a Get A Mac ad in 2020. Who would have thought?

Haha!

Though to be fair, theres no Apple Facetime/Messages app for Android/Win.
 
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jock2nerd

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The unified Hangouts app was utopia? I remember it differently. The way it combined Gchat and SMS into a single stream was really bad. I can't count how many times someone sent me a text and I replied to their Gchat, sometimes not realizing it until months later.

The Messages app was such a relief.


Hangouts was, at times, a bit glitchy on MMS, but instead of Google fixing that, they came up with multiple products.
 
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45 (45 / 0)
What is Google thinking when they kill useful services like Google Print, but they can have six separate messaging apps?

They are thinking that their rival, Facebook, has several successful messaging apps and if they lose that user data to Facebook, they will be worse off in selling ads.
 
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Tinolyn

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Honestly at this point, they need to kill off a bunch of the messaging services and just bring it down to one that does voice, one that does sms, and one that does everything over data. And make the announcement at once so there's no confusion about going forward.

That's all that's needed.

And then the tough part, not expand beyond that again.

They should get the people who created Trillium.
 
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14 (15 / -1)

Martin Blank

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Uh, huh. At this point Google can unify their messaging line in the same way Medusa can braid her hair. Might do, but it's going to take some real concentration, focus, and an unholy ability to wrangle some snakes.
You got my upvote, but I can't select Agree, Interesting, Funny, and Adds to Story all at once.

I get a sense that Microsoft may come up the surprise here. Teams for Consumers may turn out to be a train wreck, but there's a small chance that they'll put in the needed hooks to let people use it from different angles. I've had to explain to work that Teams is kinda like Slack, but that's only one part of it, in that it's part of an ecosystem that allows people to approach their work from different angles. If they can come up with a way to allow arbitrary groups not tied to a single tenant--which would seem to be a requirement of a consumer version of Teams--they could undermine Google before this effort can even start to have results.
 
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