Car dealers say they can’t sell EVs, tell Biden to slow their rollout

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"And then not only are EVs more expensive, but their own salespeople are untrained. They don't even know how to answer most of the questions they get. A lot of them have 100–200 percent turnover of their sales staff in a given year," Reigersman told me.

I mean, I would just train my salespeople and offer the salespeople incentives to not quit so quickly, but that's just me.
 
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Xyler

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Sounds like some dealerships got the "find out" part of their "super markup on EV fuck around".

My parents part own a dealership in Canada. But they didn't mark up any vehicle during Covid. Guess who still has regular, happy customers buying vehicles? EV and Normal vehicles, though they have way more ICE vehicles than EVs on lot.
 
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jmauro

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Today, the supply of unsold BEVs is surging, as they are not selling nearly as fast as they are arriving at our dealerships—even with deep price cuts, manufacturer incentives, and generous government incentives.
If only there was some group of people whose job it was to sell cars. Maybe they can put their heads together and figure out how to move all this inventory.
 
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Xyler

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Americans aren't buying EVs, you say?


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You may say it's due to "ignorance", but there's much more nuance to that.

Take my situation. I live in an area where the closest next city is 300km drive, and the closest place I'd call a metropolis is maybe 600km away?

An EV would not be a great choice "at the moment". Once battery tech improves not only for range, but winter driving, I'll consider buying one for sure. Until then, I cannot own an EV as my only vehicle, and I cannot afford 2 vehicles.
 
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vought1221

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I mean, I would just train my salespeople and offer the salespeople incentives to not quit so quickly, but that's just me.
Having worked in the car dealer world once upon a time, salespeople at lower end brands are almost uniformly and constantly engaged in a competitive environment that makes your head swim. There’s little room for learning and understanding why a particular model may be better for a customer - the onus is on the sales people and sales manager to move product as quickly as possible.

At the premium brand dealerships the folks tend to stick around longer and be more knowledgeable and useful, but the game is still there. The customers just care less.
 
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GaidinBDJ

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Add to this problem the whole "you can't get the full tax credit unless you make ~80k+/year."

If I walk into a dealership today, I get about a $3,000 tax credit if I buy an EV (and, yes, people making making <$80k/year absolutely are interested in buying EVs!). Someone making six figures gets a $7,500 tax credit. Ignoring markup, it's pretty hard to sell me a car that automatically costs me more because I make less money.

And I will almost certainly drive that cheaper ICE car for far longer than Dr. Six-Figure's kid will drive their EV for.
 
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I'm not going to shed a tear for dealerships. which are the bane of the car buying experience. That said, automakers are just as much to blame here. Instead of making affordable EVs, plugins and even standard affordable cars, lots are filled with EVs that are twice as expensive as an average person can afford, traditional vehicles with insane markups and somehow back-ordered on cars that people actually want and can afford (Toyota and Ford with their Maverick).

Thankfully auction prices have been dropping significantly the past few weeks, so I'm hoping this is the start of a corrective trend.
 
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Americans aren't buying EVs, you say?


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A decent number of Americans (compared to Europeans) certainly would experience some limitations with an EV as their sole vehicle, but just about every household with more than a single car should ideally be bulking out that fleet of vehicles with EVs, especially for vehicles that are commuter centric rather than needing to haul a bunch of people or equipment.

We don't buy expensive or new vehicles, so I'm waiting on a bit more used inventory to add a second car (and EV) for me to use for commuting and taking the kid to school, but besides having one vehicle I can easily use to visit family 1000 miles away once a year, everything I buy I hope to buy electric.
 
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jmauro

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Aren't most manufacturers selling $60K - $150K electric vehicles? They chased after the whales; GM discontinued the Chevy Bolt, their best selling EV and decided to offer more expensive vehicles. Of course demand plummeted - we call can't afford driving F150 lightnings around.
The Nissan Leaf and VW ID.4 are both in the $25k-$35k range.
 
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Honeybog

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You may say it's due to "ignorance", but there's much more nuance to that.

Take my situation. I live in an area where the closest next city is 300km drive, and the closest place I'd call a metropolis is maybe 600km away?

An EV would not be a great choice "at the moment". Once battery tech improves not only for range, but winter driving, I'll consider buying one for sure. Until then, I cannot own an EV as my only vehicle, and I cannot afford 2 vehicles.

Speaking as someone who once did commute 300 miles round trip each day for a few months, why in the world would you need to regularly drive an EV 300km (or 600km round trip) daily?
 
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Honeybog

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Aren't most manufacturers selling $60K - $150K electric vehicles? They chased after the whales; GM discontinued the Chevy Bolt, their best selling EV and decided to offer more expensive vehicles. Of course demand plummeted - we call can't afford driving F150 lightnings around.

The pandemic screwed up car making economics, then automakers doubled down and started pricing things like there would always be stimulus checks and 0% interest.
 
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msawzall

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If only there was some group of people whose job it was to sell cars. Maybe they can put their heads together and figure out how to move all this inventory.
Right?
Dealership: "We have too much inventory!"
Public: "Price to move?"
Dealership: "That's fuckin' crazy talk. We need government to stop doing things."
 
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Blackfly Survivor

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"And then not only are EVs more expensive, but their own salespeople are untrained. They don't even know how to answer most of the questions they get. A lot of them have 100–200 percent turnover of their sales staff in a given year," Reigersman told me.

Most of their sales people don't know much of anything about the existing ICE vehicles, so not sure how this is any different not knowing anything about the EV.
 
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JohnDeL

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This reminds me of the hue and cry after the Bush administration and Republican-led Congress mandated improved light bulb efficiency. Everyone was certain that the standards couldn't be improved, that nobody would want the new bulbs, that the new bulbs would be worse for the environment, and that everyone would end up paying the price for environmental theater.

What happened is that despite a partial roll-back by later Republican Congresses, LED light bulbs are now the norm not the exception. They cost the same or less to install as regular light bulbs, are much less expensive to operate, and offer a lot of options that the old-style incandescent never did.

I hope that the same happens here. Because EVs are a technology that we need to adopt.
 
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gridlach

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If only there was some group of people whose job it was to sell cars. Maybe they can put their heads together and figure out how to move all this inventory.
I think the problem is that many dealers see the handwriting on the wall with regards to reduced EV service requirements and are opting to slow-walk this transition to the best of their abilities. Dealers make a lot on service, and it makes sense that they'd view a transition to a more reliable breed of vehicle as a business disaster.

In my local experience, dealers are putting less than zero effort into marketing EVs to potential customers.

edit: ninja'd by BOTH johnsonwax and thekaj, I now see. I need to go back to typing school.
 
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Nerdboi

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"And then not only are EVs more expensive, but their own salespeople are untrained. They don't even know how to answer most of the questions they get. A lot of them have 100–200 percent turnover of their sales staff in a given year," Reigersman told me.

To be fair many regular salespeople do not either. When I went to Hyundai the guy not only ignored my wife and asked me the questions when she was buying and had done the research he didn't know much about the cars. I knew more and I am not a car buff and I had last been on a Hyundai lot over a decade prior.

I used to work doing software and data for Chrysler - they send their dealer employees (especially the sales people) to lots of courses specifically to know about the models. Or they did when I was there. . I would hope the other OEMS would do the same.

Especially with EV's. EV's owners do a lot of research I have found. You really don't want to go "uh well I dunno" to them.
 
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