It would help me trust them more I didn't feel like they talked out of both sides of their mouths. Phil talked about focusing on their first-party games instead of buying exclusivity, but Tomb Raider was purchased to hit their platform first.
Then he got on gamers for the "distasteful...discourse around video games" and that it becomes "divisive." But he fails to acknowledge that he is a large part of that problem. Gamers have asked, for years, for their to be cross-platform play between PCs, Playstations, and XBoxes, and Sony seems more than game to play ball. The recent Rocket League release allows cross play with PC and PS4, and the developers said the only reason stopping them on Xbox is Microsoft's no cross-play stance. That sort of policy causes the very "distasteful" conversations that Phil Spencer laments, because when I have a friend that wants to buy a current gen system he has to decide which platform. That means he asks my friend and me, with different consoles, which one he should get. We then have to "pitch" our platform of choice to our friend so that we can play together. He has to choose, which means we have a vested interest in one platform appearing better than the other.
Phil Spencer has done a lot to fix the issues with the Xbox One launch but he still comes across as a bit of a charlatan, saying populist things but not following through with his actions.
