VMware support - absolute shit?

[schizrade]

I have. EMC has shown a gradual decline in overall support quality (Although the Cork and Western US centers are still absolutely wonderful). The techs on a Sev 1 ticket don't care if you have two hosts or two thousand.

Yes you can get bad techs, but you can always as it be escalated or the case owner changed.


Also, much like HyperV, Microsoft's support is just as awful.


VMWare has plenty of room to improve, but they are literally the best technically, usability, and support wise.

+1 for this. Their support has always been top notch, and if I get a bum I just request another person, problem solved. I don't have thousands of HV hosts either. Just a 5 node vSan cluster, a 4 node ESXi cluster and 2 stand alone ESXi hosts in branch offices. Most issues I have are vCenter related, but they always get sorted out by myself or with an engineer.