Sonos CEO admits to insufficient app testing : “We released it too soon”

Sonos extends hardware warranties by a year as act of contrition.

See full article...

 

[50me12]

Remember folks:

https://www.joelonsoftware.com/2000/04/06/things-you-should-never-do-part-i/

 

[50me12]

A company is candid about having screwed up and makes customers whole?

Let’s for a moment recognize the rarity of such an occurrence.

If it was google, they would simple have discontinued the speakers and spun it into a success story.

It's not like they could do anything BUT be candid about it.

It was that total a failure.

I know folks who couldn't reliably change the volume on their devices since MAY...

And in May they weren't the least bit candid about it.

 

[50me12]

QA doesn't have that power.

If QA tells the execs 'stop the release, it's broken' - and the execs say 'fuck you loser I don't care release it anyway' - who do you think wins?

Yeah reports had the developers screaming and yelling to not do the release, they didn't listen to them.

QA (if they have any) wasn't going to be listened to either.

 

[50me12]

I worked at a company where the executives where denied bonuses for a given amount of time.

As soon as they were allowed again ... they just paid the past bonuses that quarter...