100% accurate. They have a very robust public beta testing program. I have been a member for several years.
The problem is an arrogant CEO who thinks he knows better than clients and forced a load of crap upon them, then tried to tell them (effectively) to stop whining, he knows better.
Sonos has never been for the Apple HomePod or Amazon Alexa crowd, or folks looking for a cheap home theatre set up. Talk about a CEO who clearly didn’t (and still doesn’t) understand his clients.
Despite their timeline, I am currently beta testing the iOS app and it’s still a flaming dumpster fire. My older Play 1 speakers simply won’t play content. At all. If I want to change SiriusXM channels, I have to use my bedroom Amazon Echo device and have Alexa change channels. The only way to get the app working is to (constantly) power cycle the speaker. And that doesn’t consistently make it work.
