Rivian apologizes to customers after infotainment-bricking OTA update

Some affected Rivian EVs may require physical servicing to fix the problem.

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[rivertrip]

You could view the current trend in corporate apologies (“oopsie-daisy! We totally derped sowwy!”) charitably as them now accepting responsibility rather than issuing non-apology apologies, but I can’t help but see it as an acknowledgement that they recognize that corporate accountability is a myth, so it doesn’t matter if you cop to fucking up.

Rivian didn’t assume accountability for the consequences of their mistake. They just said they know your car doesn’t work, and they intend to fix it at some unspecified time. Couldn’t go to your job or pick up your child from daycare? That’s on you.

And the “fat finger” explanation obviously is a lie.

 

[rivertrip]

Apparently you can still drive it, but without the bells and whistles, if that's a dealbreaker, that's up to the individual driver.

How is it obviously a lie?

Apparently you can still drive it, but without the bells and whistles, if that's a dealbreaker, that's up to the individual driver.

How is it obviously a lie?

I obviously made a mistake when I said "obviously". It's just not believable, in my opinion.