I own a rivian. updates are opt-in, via the dashboard or via a mobile app. All these people hit the button within an hour (or less?) once it was released. Rivian seemed to have yanked it as fast as they heard/saw complaints online and via their service agents.
no idea how it wasn't caught via their ci/cd pipeline. I don't know if they've ever done a big open rca after an event.
updates range from gimmicky and fun (Halloween theme if you opt in), to new modes and ratios for suspension and towing, to Bluetooth changes for door unlocks, better integration with EV mapping for routes, etc... they've almost always pushed the truck into a better place than when I originally bought it.
I do corporate IT, so I usually let any update soak for a week anyway.
the truck isn't perfect and they really need to get more service centers, but its been the best vehicle I've owned.
