It's bemusing they can solve so many difficult tech problems and fail on the human facing stuff....
Customer support is
hard and
expensive. Turnover is constant. It requires lots of physical space.. unless you outsource it, which is a whole different can of worms. It's basically a cost sinkhole, and they're refusing to put any money into it.
The camera bar is here, too, and it's still excellent.
I would almost prefer a bar on an iPhone instead of a zillion lenses sticking out in the corner. Put a case on, and it gives you a "fake" bar.
