The more I've stewed on it, the more irritated I am. Why did they let it get so bad that they felt like they had to put out this message? Couldn't they have just not let it become super shitty over the last few years? It remains to be seen whether they can fix it, but why are they actually taking the time to acknowledge it?
I think it's a sort of "tail wagging the dog" moment.
Some sales analyst sees that everyone's selling AI stuff, so they put in AI stuff. People like (or at least tolerate) the bars in MacOS, iOS, and Android, so they fix the bar to the bottom.
Then they find that the expectations were wrong, and you end up with statements like this.
I don't think they've
really realized it, though. I doubt they'll stop, re-evaluate the problems with Windows, and work to correct them; they'll just grind down the highest points of friction and call it good.