Comcast admits data cap meter blunder, charges wrong customer for overage

Comcast said he used 120GB of data while on a multi-week vacation.

Read the whole story

 

[the_frakker]

My choices are AT&T, Comcast or cellular. I was Comcast for a decade until AT&T Uverse became available. I've had Uverse for the last 2+ years and it's been horrible. The only positive thing I can say is that it was (mostly) consistent billing.

These Comcast horror stories concern me. I am scheduled to receive my new Comcast gear today as I've cancelled AT&T to switch back to Comcast. But I've been a Comcast customer and know how badly I will likely be treated.

 

[the_frakker]

Asten77[/url]":rx4ucb6f]

the_frakker[/url]":rx4ucb6f]My choices are AT&T, Comcast or cellular. I was Comcast for a decade until AT&T Uverse became available. I've had Uverse for the last 2+ years and it's been horrible. The only positive thing I can say is that it was (mostly) consistent billing.

As a counterpoint, I've had uverse for, I'd say at least 5 years across 2 addresses. Aside from generally piss poor speeds compared to cable (18-24Mb/s down, 1-2 up depending on package), I have zero complaints whatsoever. No caps as far as I can tell. Plus, when I moved, they send someone out to install it free and even gave me gift cards for moving my account. I find them overpriced, especially considering the lower speeds, but I don't think it's ever been down on the internet side, and the TV side went down one time when the DVR box died - and they overnighted a new one.

I really, really pine for faster internet though, and think about going over to Comcast, but then I remember why I canceled them in the first place, and read these stories, and the urge subsides.

I got gift cards, I got free months of service and yet I am still unhappy. I won't go into all the details because it's too much. When it came to the service, AT&T was basically charging me for Uverse and providing me with DSL. I never got the speeds I was rated for and forget about streaming any video past 7pm. I spoke with technical support on several occasions. I had techs out at my house. AT&T could not resolve the congestion issues being caused by them installing DSL equipment.

AT&T claims they have fiber in my neighborhood. However, they connect to that fiber through DSL connections in the home. And the fiber is only down the road where all this DSL cable meets up. I do not agree with how they've promoted their service and how badly they can manage it in my area.

As I said there were other issues related to the service and customer service that lead to my decision to switch back to Comcast. In fact, AT&T didn't question me about my cancellation. The phone call took 9 minutes. It was clear from the reps remarks that they had notes on my account about all my problems and that they were not surprised to see me go. The cancellation was great customer service lol