Last week’s fatal Tesla Model X crash in Mountain View, California, occurred while the vehicle had Autopilot engaged, Tesla said in a Friday blog post. “Our hearts are with the family and friends who have been affected by this tragedy,” the company said. The crash claimed the life of an Apple engineer, Walter Huang, according to the Bay Area’s ABC 7 News.
The vehicle ran into a concrete lane divider at high speed. The crash, and a subsequent fire, fully destroyed the front of the vehicle.
Here is the scene on Highway 101S in #MountainView where a #Tesla caught on fire pic.twitter.com/ksnidlFgsw
— Dean C. Smith (@DeanCSmith) March 23, 2018
“The reason this crash was so severe is because the crash attenuator, a highway safety barrier which is designed to reduce the impact into a concrete lane divider, had been crushed in a prior accident without being replaced,” according to Tesla. “We have never seen this level of damage to a Model X in any other crash.”
Huang’s family has told local television station ABC 7 that, before the fatal crash, Huang had taken the vehicle into the Tesla dealership complaining about problems with Autopilot.
Tesla says it can’t find any record of this, however.
“We’ve been doing a thorough search of our service records, and we cannot find anything suggesting that the customer ever complained to Tesla about the performance of Autopilot,” a Tesla spokeswoman told Ars by email. “There was a concern raised once about navigation not working correctly, but Autopilot’s performance is unrelated to navigation.”

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