Ars OpenForum

Corruption said:

chrisakachuck said:

Corruption said:

Apparition said:

thrillgore said:

We're facing a recession. I don't care how powerful it is, nobody is buying a 500 dollar console and Sony knows it. They tried this before with the PS3 and it cost them a console generation.

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I bought a PS3 at launch. My friends made fun of me for spending that much on a gaming console. Later, three friends of mine each went through four Xbox 360s due to RRoDs, while I know many more that went through two or three. Meanwhile, my launch PS3 continued to work like a champ until I traded it in a few years ago.

That $600 was a bargain compared to a cheaper console that people had to buy three or four times.

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Why did your friends do that? I had 3 or 4 360's crap out on me and Microsoft replaced them for free every time, even when they were out of warranty. They thew in a couple of free months of Xbox Live in addition.

Don't get me wrong, the issues with the 360 were an unmitigated disaster, however their customer service response was pretty stellar in my experience.

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My 360 got the red ring and Microsoft told me it's out of warranty and I should have bought an extended warranty through Futureshop (where I bought the 360). Your experience is probably made up or an isolated scenario. I ended up buying a PS3 instead and haven't left Sony's ecosystem. I was a die-hard original Xbox fanboy as well and the 360 ruined that.

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You can call me a liar for having a different experience as you or you can do a quick Google search and see they did in fact replace many out of warranty 360's.

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Warranties are treated differently in a lot of places. I live in Canada which doesn't have strict regulations around them. Perhaps you live in an area with lemon laws that Microsoft has to abide by? You asked that other person why his friends bought new consoles instead of just getting them replaced like you did. I'm glad I could add some context that Microsoft wasn't going around giving every single user with the RROD a free new console.